7 crisis management steps every retailer should have in place to respond efficiently & protect your brand

We set out seven practical steps to help retailers to prepare, respond decisively and recover quickly when the unexpected happens.
We make the difference. Talk to us: 0333 004 4488 | hello@brabners.com
AuthorsEleanor GreenLee Jefcott
5 min read
Employment, Retail, Leisure & hospitality, Settlement Agreements

A significant new legal duty on employers to protect workers from sexual harassment is imminent — and it’s a timely coincidence that this is coinciding with sexual assault allegations against former Harrods boss Mohamed Al Fayed hitting the headlines.
Here, Eleanor Green and Lee Jefcott explain what employers need to know about the Worker Protection (Amendment of Equality Act 2010) Act 2023 and how to get prepared.
Following an investigation by the BBC, more than 100 women have stepped forward to share their stories of alleged abuse at the hands of Mohamed Al Fayed during his time as owner of the luxury department store Harrods. These allegations date from 1986 onwards and include incidents of serious sexual assault and rape with victims aged as young as 15.
The victims who have come forward have called for key staff at Harrods and associates of Al Fayed to reveal what they knew about the abuse. In a statement, Harrods said that “as part of due diligence there is an ongoing internal review (supported by external counsel) including looking at whether any current staff were involved in any of the allegations either directly or indirectly”. Harrods has also announced the establishment of a non-executive committee to further consider the issues arising from the allegations. Despite this, there are concerns about a serious conflict of interest for Harrods as its current managing director, Michael Ward, was appointed by Al Fayed himself in 2005.
Unfortunately, this is the latest in a series of high-profile cases of sexual harassment which appear to have been covered up in the workplace. In the last 12 months, allegations have been made against a number of high-profile individuals and organisations including the Metropolitan Police and Royal Marines, as well as the government launching a formal inquiry into ‘sexism in the City’ to address concerns raised over misogyny in financial services.
Sexual harassment is defined as “unwanted conduct of a sexual nature which has the purpose or effect of violating an individual’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment for that individual”.
The Equality and Human Rights Commission (EHRC) published updated guidance on 26 September which states that conduct ‘of a sexual nature’ could include sexual comments, jokes, pictures, gestures, propositions, intrusive questions, rumours, looks, explicit messages or touching.
While the existing law encourages employers to take proactive measures to prevent sexual harassment from occurring in the workplace, this isn’t a legal requirement.
On 26 October 2024, the Worker Protection (Amendment of Equality Act 2010) Act 2023 comes into force. This new law will place a mandatory duty on employers to take “reasonable steps” to prevent the sexual harassment of their employees occurring during the course of their employment. This duty will apply to all employers, regardless of the size of the organisation, although what is ‘reasonable’ will be judged partly by the size and resources of the employer.
Employers will only be able to defend a sexual harassment claim if they can prove that they’ve taken ‘all reasonable steps’ to prevent the behaviour amounting to sexual harassment.
There are various measures that employers can implement to proactively prevent sexual harassment. The first step is to carry out a risk assessment to identify specific risk factors. The Equality and Human Rights Commission (EHRC) Guidance suggests that these might include power imbalances, job insecurity, customer facing duties, socialising outside work and the presence of alcohol.
Specific steps to consider include:
If harassment does occur, this is likely to bring both reputational risks as well as legal ones.
It’s already the case that an employee can bring claims in an employment tribunal if they suffer sexual harassment at work. In addition, if an employer is in breach of the new preventative duty, compensation awarded can be increased by up to 25%. The EHRC also has various enforcement powers.
As the law currently stands, employers aren’t liable for harassment of their workers by third parties, such as customers or members of the public. However, the EHRC has taken the view that the new preventative duty extends to third-party harassment. Employees in the retail and hospitality sectors are at increased risk given the levels of contact that staff have with customers.
The Al Fayed case represents a truly dreadful culture where workers were seemingly afraid to report sexual harassment at work due to a climate of fear and cover up.
The new preventative duty aims to shift the focus away from dealing with incidents after they happen. Instead, it places emphasis on taking proactive measures to identify risks and prevent sexual harassment. This is a significant change to the current law.
We offer a range of cost-effective support packages to enable employers to prepare for the forthcoming changes. These include the preparation of compliant sexual harassment policies and training materials for managers and staff.
If you need advice, give us a call on 0333 004 4488, email us at hello@brabners.com or complete our contact form below.


Loading form...

We set out seven practical steps to help retailers to prepare, respond decisively and recover quickly when the unexpected happens.

We explore the changes to Statutory Sick Pay that are due to come into effect from 6 April 2026 and outline what they’ll mean for employers.

We outline the key payroll, tax and governance issues that overseas companies typically face when appointing a UK‑based executive.

We break down what’s changing, where the risks sit and how businesses can turn this shift into an opportunity to prepare for the new rates landscape.

We outline the key UK tax issues for employers sending staff to the UK and highlight steps to stay compliant while maximising reliefs.

We look at the UK GDPR and the Data Protection Act 2018 and outline how the GDPR can apply to both organisations and individuals as data controllers.

We break down what the Budget means for international employers, investors and multinational groups.

We explore how attitudes, rights and workplace protections for LGBTQ+ people have shifted over the past four decades.

We break down the latest and upcoming trade union reforms — from ballot changes and electronic voting to wider union access and new employer duties.

Find answers to our most frequently asked questions about settlement agreements and executive severance from our specialist employment lawyers.

We explore what the changes will mean in practice — from the new six‑month qualifying period to the removal of the statutory cap on the compensatory award.

We explain how employers can build supportive, inclusive environments that recognise both personal needs and organisational realities during Ramadan.

We discuss what the Fair Work Agency is, what powers it’ll hold and what businesses should be doing now to prepare.

We break down the Employment Rights Bill (ERB) — what’s changing, when it’s happening and how you can prepare.

We explain the legal issues that ‘rolling back’ DEI can create and offer some practical guidance to ensure that your organisation remains compliant.

We examine the consequences of Palou’s defection and the wider lessons for businesses negotiating contracts with athletes or other high‑value individuals.

We explore the key developments that in-house lawyers should have on their radar and what they mean for your organisation in the year ahead.

We explain the impact of the cyber-attack on JLR's workforce and outline what to do to protect your business and minimise the impact if an incident occurs.

We explore recent examples of how brands are responding to dupe culture and outline practical steps that retail businesses can take to protect their brand.

We explore safety considerations around Christmas markets and outline practical steps to comply with relevant safety legislation.

We explore the new immigration changes including higher salary thresholds, stricter qualification levels and limited relief under the TSL.

We explore what the English Devolution and Community Empowerment Bill means in practice and how its reforms may affect both retail tenants and landlords.

Individuals who want to take an employment case to a tribunal must first take part in a longer conciliation process.

We outline what’s changing in April 2026 (and beyond) and provide some practical steps that recruiters using umbrella companies need to take.

We explore how the Employment Rights Bill reshapes union access, strike rules and workplace protections for sport organisations.