We are committed to providing a high-quality legal service to all our clients. When you think something goes wrong, we need you to tell us about it.
This will help us to improve our standards. We would always want our clients to raise any concerns a soon as practicable with the member of staff who is undertaking their work.
However we accept that there may be occasions when the member of staff is unable to resolve your complaint or you may feel it is sufficiently serious that you want a more senior member of the firm to investigate this matter on your behalf.
If you have a complaint which you feel has not been dealt with satisfactorily by the member of staff concerned, please contact the Head of Department for the member of staff concerned with the details. If you are uncertain who the Head of Department is, please ask the member of staff to identify them for you.