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By continuing to use this website you are confirming that you accept our terms and conditions of use set out below. If you do not accept the terms and conditions, you must leave this website immediately.

About us

This website is provided by Brabners LLP, a limited liability partnership, authorised and regulated by the Solicitors Regulation Authority. SRA number 420634. Our VAT Number is 125 4890 08. If you need any information about this website or any of our services please contact us:

Horton House, Exchange Flags, Liverpool, L2 3YL United Kingdom

DX: 14118 Liverpool

T: 0151 600 3000

F: 0151 227 3185

All solicitors are bound by rules of professional conduct. You can access the professional conduct rules to which Brabners LLP are bound by visiting the Solicitors Regulation Authority.


Your privacy is important to us. Our Privacy Policy explains what information we collect and how we will use and protect it.

Ownership of materials and licence terms

This website and the materials on it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world. The materials on this website are owned by or are licensed to Brabners LLP. You are permitted to display the materials on this website on a computer screen and to download and print a hard copy for your personal use provided you do not alter or remove, any of the content or any part of the website and that you do not change or delete any copyright, trade mark or other proprietary notices.

You agree not to:

Website availability

This website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice and without incurring any liability.

Links from this website

We may, from time to time, provide links from this website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

Accuracy of information

We take care to ensure that all information available on our website about our firm, our services and events is accurate. However, these are continually developing and, occasionally, the information may be out of date. The law and commercial practice change frequently and the content of any newsletters and other items offering guidance have been prepared for general interest only and are not a substitute for specific legal advice and should not be read or used as such. Occasionally events and speakers may be cancelled or changed at short notice and you should not rely on details on this website when making arrangements to attend. For accurate up-to-date information you should contact our marketing department directly.


Brabners LLP does not warrant or represent that the material on this website is accurate, complete or current or that the website will be free of defects or viruses and Brabners LLP assumes no responsibility for such material. Nothing contained in the pages of this website should be construed as legal or other professional advice or an offer to provide legal services. Detailed professional advice should be obtained before taking or refraining from any action based on any of the information or material contained in the website.

Use of this Website outside England and Wales

Brabners LLP makes no claim or representation that any or all of the content may be lawfully viewed or downloaded outside England and Wales and unless otherwise specifically stated, the content is directed solely at users who access this website from England and Wales. If you choose to access the website from outside England or Wales, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.


We will not be liable for any loss or damage (in contract, negligence or otherwise) where:

(a) there is no breach of a legal duty of care owed to you by us;

(b) the loss or damage is not a reasonably foreseeable result of any such breach; or

(c) any loss or damage results from a breach by you of these terms and conditions. Nothing in these terms and conditions excludes or limits our liability for fraud or for death or personal injury caused by our negligence.


We reserve the right to change these Terms and Conditions at any time. The new version will be posted on this website and will take effect immediately upon posting. If you use the website after the new Terms and Conditions have come into effect any further use of the website indicates your agreement to be bound by the new Terms and Conditions.

Governing law

These Terms and Conditions are subject to English law and each of us hereby submits to the non-exclusive jurisdiction of the English courts.

Client Complaints Handling Policy

Our complaints policy

We are committed to providing a high-quality legal service to all our clients. When you think something has gone wrong, we need you to tell us about it. This will help us to improve our standards. We would always want our clients to raise any concerns as soon as practicable with the member of staff who is undertaking their work.

However, we accept that there may be occasions when the member of staff is unable to resolve your complaint, or you may feel it is sufficiently serious that you want a more senior member of the firm to investigate this matter on your behalf.

If you have a complaint which you feel has not been dealt with satisfactorily by the member of staff concerned, please contact their Head of Department with the details. If you are unsure who the Head of Department is, please ask the member of staff to identify them for you.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint normally within three days of receiving it, enclosing a copy of this procedure, and giving a target date for a substantive response.

2. The Head of Department will then investigate your complaint. This will normally involve a review of your matter file and a discussion with the member of staff who acted for you and may involve asking you to give further information regarding your complaint.

3. The Head of Department will consider whether the matter can be dealt with more informally, for example, by correspondence or telephone, or whether a meeting with you is required. If so, we will then invite you to a meeting to discuss and hopefully resolve your complaint. We usually aim to give a response to your complaint within 15 working days of sending you the acknowledgement letter. However, complaints come in all shapes and sizes and responding to it may take longer, in which case we will let you know and give you our anticipated response date.

4. If we have not completed our internal investigations within 8 weeks of receiving your complaint – or you have rejected our final, substantive response - we will write to you at that point and outline the options available to you.

5. Before the Head of Department finalises and sends their substantive response and final decision to your complaint, they will ask the colleague who has oversight for complaints to review and approve their proposed response. The relevant colleagues with oversight are David Maples (Partner) and Caroline Litchfield (Partner).

6. If you are not satisfied with the response, you may be able to complain to the Legal Ombudsman, an independent complaints body established under the Legal Services Act, who can investigate complaints about the legal services you have received from us. The Legal Ombudsman will normally only deal with complaints from members of the public, some small businesses, charities, clubs and trusts. Please contact the Ombudsman service direct to clarify whether they will consider your complaint.

7. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within 6 months of our final response to you on your complaint.

8. You may contact the Legal Ombudsman at:

Legal Ombudsman

PO Box 6167



Telephone: 0300 555 0333