PR under fire — what happens when clients sue?

We explore the types of claims that PR firms can face when an initial complaint escalates and outline some practical steps to manage the risks.
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Associate
0151 600 3060 glyn.lancefield@brabners.com
He is a commercial litigator who deals with general and commercial disputes such as breach of contract and warranty claims, shareholder and director disputes, and professional negligence cases, along with debt recovery and media/defamation issues.
Glyn acts for individuals and a wide range of companies and other entities in the private sector.
Glyn has a solid background in contentious work and is experienced in particular in handling financial services-related claims and ombudsman complaints.
He regularly utilises alternative dispute resolution (ADR) methods such as mediation or arbitration to resolve disputes, as well as court proceedings. He is often instructed on urgent injunction applications and he successfully handled a long-running defamation claim in the Court of Appeal.
Glyn’s clients include First Rate FX, TWG (Northwich) Ltd and Widman & Co.
Glyn joined in 2006 and is based in our Liverpool office.
“Over the past few months, starting initially with Siobhan Howard-Palmer and then moving to Glyn Lancefield, I've had the pleasure of being supported, guided and advised by two top-tier solicitors. During a difficult period for me, they consistently provided sound, supportive advice, always listened and supported me and when it came to executing the next step, both did so at an exceptionally high level. At all times, I felt confident that there were no two better solicitors to handle and conclude my matter. They've been honest, provided clear information and always ensured that I had the full picture so that we could make the right decision, together, for me and my case. Unfortunately, my testimonial probably doesn’t do them justice. They were both exceptional and I couldn’t recommend them highly enough.”
Managing Director, Foster & May Ltd
“I was introduced to Brabners by a friend as I was not happy with the service and advice I had received from a previous lawyer. I’d also taken my case to my insurers and their associated lawyers gave a negative view and therefore would not support me. Additionally a barrister and a retired senior partner of an eminent London firm, all felt it was best I left this alone as the chances of success were slim.”
Michael Cole
“Glyn’s advice has been invaluable over the last three years and he has guided me through a very difficult period. He always gives considered answers to my many queries and because of his sound input my claim was successful with both the FOS and the FSCS. I would not have been able to achieve such a positive outcome without his support. I am highly impressed with the quality of Brabners employees and I would not hesitate to contact the firm in the future should the need arise, or to recommend it for its great service and client focus.”
Roy Sang

We explore the types of claims that PR firms can face when an initial complaint escalates and outline some practical steps to manage the risks.

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