7 crisis management steps every retailer should have in place to respond efficiently & protect your brand

We set out seven practical steps to help retailers to prepare, respond decisively and recover quickly when the unexpected happens.
We make the difference. Talk to us: 0333 004 4488 | hello@brabners.com
We deliver specialist legal advice to retailers across the UK, supporting businesses as they navigate the fast-evolving retail landscape. As a legal one-stop-shop for retailers of all sizes, we're to help businesses adapt to legislative changes, manage risk and seize new opportunities.
Here, Anna Pickup (Head of Financial Reporting, Armstrong Watson) explores the upcoming changes to UK accounting standards, offering practical guidance on how retailers can prepare for the new rules.
Retail businesses across the UK and Ireland need to prepare for significant changes to UK accounting standards, particularly those relating to how they account for revenue and leases. The new rules stem from changes to FRS 102 (The Financial Reporting Standard applicable in the UK and Republic of Ireland), following the Financial Reporting Council’s Periodic Review 2024.
For retail businesses, the impact of these changes could be substantial — especially those with multiple leases such as stores, warehouses or point-of-sale equipment and diverse revenue streams consisting of bundled goods or services, loyalty programmes, warranties, customer options or significant financing components.
Most of the amendments to FRS 102 (including those relating to revenue recognition and lease accounting), will take effect for accounting periods beginning on or after 1 January 2026. However, one area of change that requires new disclosures for businesses with supplier financing arrangements became effective from 1 January 2025. Businesses also have the option to early adopt these changes (and some are already choosing to do so).
The revised standard introduces a new five-step model for revenue recognition:
While this approach is similar to the requirements introduced into International Financial Reporting Standards in 2018, it does include some simplifications. The standard provides guidance for each step of the model but the changes may impact the amount and timing of revenue recognition for many businesses.
The distinction between finance and operating leases and the associated accounting will no longer exist. Where operating leases were previously held ‘off balance sheet’, now most leases will be accounted for on balance sheet, with both a right of use asset and a lease liability being recognised.
Subsequently, depreciation of the right of use asset and interest on the lease liability will be charged to the Income Statement. There are some exemptions from this treatment available for short-term leases (typically those under 12 months) and leases of low-value assets, whereby the rental expense should be recognised as an operating cost in the Income Statement.
Beyond the technical accounting changes, there could be wider implications to consider, such as:
To prepare, retail businesses should:
For more information around how Armstrong Watson can support you with this, please call 0113 221 1347 or email anna.pickup@armstrongwatson.co.uk.
On 22 October 2025, our retail team will be hosting the Future of Retail: Risk and Resilience Conference at our Manchester office. This event will explore critical themes including Martyn’s Law, employee welfare protection, health and safety management, cybersecurity and IT system integrity, AI and counterfeiting and social media risks — all aimed at equipping those who attend with the knowledge and practical tools to safeguard their brand, people and customers.
We'd like to thank Armstrong Watson for its expert insight into how companies can manage the changes to UK accounting standards. This topic will also be a key discussion point at the conference.
Loading form...

We set out seven practical steps to help retailers to prepare, respond decisively and recover quickly when the unexpected happens.

We break down what’s changing, where the risks sit and how businesses can turn this shift into an opportunity to prepare for the new rates landscape.

We look at the UK GDPR and the Data Protection Act 2018 and outline how the GDPR can apply to both organisations and individuals as data controllers.

We explain the impact of the cyber-attack on JLR's workforce and outline what to do to protect your business and minimise the impact if an incident occurs.

We explore recent examples of how brands are responding to dupe culture and outline practical steps that retail businesses can take to protect their brand.

We explore safety considerations around Christmas markets and outline practical steps to comply with relevant safety legislation.

We explore what the English Devolution and Community Empowerment Bill means in practice and how its reforms may affect both retail tenants and landlords.

We break down the case of AB v Grafters Group Ltd and explore some key lessons for employers.

At the Future of Retail: Risk & Resilience Conference 2025, leading voices explored the challenges and opportunities shaping the sector.

We explore the key legal and practical considerations for retailers hiring seasonal staff.

We explore the main issues that influencers and brands need to consider before entering into partnerships.

We explore the Crime and Policing Bill and what it would introduce to protect retail workers.

The Product Regulation and Metrology Act is ushering in a new era for consumer protection and market oversight, laying the foundations for significant regulatory change.

Our retail law team explore what retailers must do to stay compliant with consumer protection laws, advertising standards and more when looking to capitalise on social commerce.

Employment lawyer Lee Jefcott outlines three key steps for employers to take now to prepare for the new guaranteed hours contract landscape.

We lay out the must-know legal considerations to aid the compliant roll-out of AI in any retail business.

It’s estimated that over half of retail workers have considered resigning as a result of workplace stress. We explore what retailers can do to support colleagues facing mental health issues.

We delve further into cyber attacks on three major retailers and outline five key steps to take in any cyber-attack preparedness and response plan.

A recent change to the Jamaican law of what constitutes ‘Jamaican Rum’ has provoked great debate among rum distillers.

Our litigation team explores the options businesses have when it comes to dealing with negative online reviews — whether the review is honest or dishonest.

Our regulatory team explore the impact of the GPSR for manufacturers, providers of online marketplaces and consumers.

The social supermarket is a new type of retail model that’s redefining access to food and promoting community-driven sustainability.

Businesses have duties and responsibilities to protect the health and safety of all workers.

How do we revive our struggling high streets? Meaningful collaboration and business rate reform may hold the answers...

Retailers are reacting to the Autumn Budget 2024. Here's what it means for footfall, international investment and business rates relief.