7 crisis management steps every retailer should have in place to respond efficiently & protect your brand

We set out seven practical steps to help retailers to prepare, respond decisively and recover quickly when the unexpected happens.
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As Brits, we do love to complain about the weather — but with current temperatures soaring into the 30’s in some parts of the UK and with predictions that the UK should expect increasingly frequent heatwaves, this is more than just small talk. Employers must be vigilant and take proactive steps to protect their workforce from the risks associated with extreme heat.
Under the Health and Safety at Work etc. Act 1974, employers have a duty to ensure, so far as is reasonably practicable, the health, safety and welfare of their employees. This includes managing risks posed by high temperatures.
The Workplace (Health, Safety and Welfare) Regulations 1992 further require that indoor workplaces maintain a “reasonable” temperature during working hours.
Whilst there is no legally defined minimum or maximum workplace temperature, HSE guidance suggests a reasonable minimum working temperature of at least 16°C (or 13°C for strenuous work) for indoor workplaces. There is no specific guidance on maximum temperatures, but employers are expected to assess and control risks from heat just as they would any other hazard.
To safeguard employee welfare during hot weather, employers should consider the following practical measures:
Personal Protective Equipment (PPE) reduces the body’s ability to evaporate sweat. If awkward to wear or heavy, it may contribute to an increase in body heat.
Employers whose workers are required to wear PPE should take the following additional steps:
With rising temperatures becoming more common, employers must be proactive in managing heat-related risks. By taking these steps, organisations will ensure compliance with their legal obligations whilst demonstrating a commitment to employee wellbeing.
If you need support in implementing the steps outlined above, our regulatory team is here to help. Talk to us by calling 0333 004 4488, send us an email at hello@brabners.com or complete our contact form below.
Sadie Thomson
Sadie is an Associate in our regulatory and professional conduct team. She is a criminal litigation and regulatory law specialist.
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