Mark Fenning

Client & Business Development Director

Mark is our Client & Business Development Director and a member of our Operational Director team.

He's responsible for supporting the delivery of our business strategy by leading growth initiatives that help us to win the right types of clients, then retain and grow them through building deeper, wider relationships. He also oversees our client development, new business development and bid management programmes.

Our client and business development teams focus on building strong and lasting relationships with our clients and improving the experience that they have when working with us. Driven by a curiosity of our client’s needs and their marketplace, we seek to provide actionable insights to every section of our business to inform and influence strategy and decision making. This enables us to better support our clients in shaping their future.

Mark has deep knowledge of customer-centric service delivery and believes that client and business development is all about having a greater understanding of our clients or prospects. He wants us to continue building a reputation as a trusted advisor and creator of true value within their business or personal lives — helping to achieve their aspirations or standing alongside them in challenging situations.

A qualified solicitor, Mark moved into business development and management over 14 years ago, specialising in coaching professionals to be more relationship-focused in our client and business development efforts — focusing on the strategy, system and skills for best practice. Before joining us in April 2023, Mark held the position of Partner and Sales Director at a law firm and risk management company, where he had worked for almost 18 years.