New research shows rising workplace conflict in retail & hospitality — 5 key findings employers need to know

We explore what the Acas research reveals and outline how retail and hospitality employers can respond early and effectively.
We make the difference. Talk to us: 0333 004 4488 | hello@brabners.com

Facilitated by Worn by Us, guests swapped quality pre-loved clothes and accessories, raising £3,200 on the night with further funds continuing to be raised through the sale of additional items.
Worn by Us and fellow B Corp Jardin Living shared their insights on what it takes to create a sustainable brand and the current attitudes towards ESG in the retail sector.
As a B Corp with a team of specialist retail lawyers, we are uniquely placed to convene a community of like-minded brands, people and advocates of sustainability.
So, we did just that.

Kavita Basi recognised that consumers were seeking more ethical products and shopping experiences. That’s why she created fellow B Corp Jardin Living and its fashion brands — Reflexone and Ration. L.
Despite facing challenges early on in its journey, Jardin Living refused to compromise its aims of creating an ethical brand — both in the way that its products are made and the materials that it uses.


With charitable origins, Worn by Us was created to raise money for breast cancer charities following founder Nicola Gleave’s personal diagnosis. Since then, it has evolved to fill a gap in the retail space by supporting consumers in releasing the value of their pre-loved garments and offering resale solutions to retailers.
Consumer attitudes to pre-loved have changed dramatically over the last few years, with research showing that 33 million consumers bought second-hand items for the first time in 2020.
Nicola shared that there is an estimated $2.1 trillion of clothing sat in wardrobes, unworn and unwanted. Worn by Us aims to keep clothes in use for longer to improve the positive impact of fashion resale on the planet and consumers’ pockets.
Worn by Us works with Henri Lloyd and Sosander to provide sustainable solutions for their surplus stock and their customers’ pre-loved items.


Our retail law team work with many of the UK’s largest retailers and brands and is truly on the frontlines of ESG in retail.

We were also joined by carefully selected marketplace stalls providing treatments, sustainable products and retail therapy including:

We explore what the Acas research reveals and outline how retail and hospitality employers can respond early and effectively.

We reflect on the conversations and insights that emerged at the Making Places Work event.

We brought the retail sector together in London for a focused look at the risks, from physical threats, digital disruption and reputational challenges.

We explore the drivers behind the second-hand fashion trend and consider the opportunities and risks that it presents for retailers.

We explore why retailers are particularly affected by deepfakes and the implications around data protection, IP, advertising compliance and more.

We've retained our B Corp certification, resulting in a notable improvement on our assessment framework score.

We explore the key challenges retailers face with Martyn’s Law, how to balance compliance with operations and the common misconceptions.

We outline the steps that retailers can take to contain an emerging online issue and the legal remedies available for responding to false statements.

We break down the key insights from each panel, exploring AI's real-world impact and why it’s crucial to balance innovation with long‑term sustainability.

We set out seven practical steps to help retailers to prepare, respond decisively and recover quickly when the unexpected happens.

We discuss the key opportunities and considerations shaping the future of sustainable AI and quantum‑powered technology.

We break down what’s changing, where the risks sit and how businesses can turn this shift into an opportunity to prepare for the new rates landscape.

We explore how the UK’s shift to clean power is reshaping industry, infrastructure and the future of energy security.

We look at the UK GDPR and the Data Protection Act 2018 and outline how the GDPR can apply to both organisations and individuals as data controllers.

We explore how structural, environmental and organisational shifts are shaping the 2026 Winter Olympic and Paralympic Games.

Our award-winning regeneration team has launched a new report that uncovers how life and work across the North of England has changed since the millennium.

We explain the impact of the cyber-attack on JLR's workforce and outline what to do to protect your business and minimise the impact if an incident occurs.

Some tech businesses are exploring how their commercial frameworks could evolve through smarter, values-driven contracting.

We explore recent examples of how brands are responding to dupe culture and outline practical steps that retail businesses can take to protect their brand.

We explore safety considerations around Christmas markets and outline practical steps to comply with relevant safety legislation.

We explore what the English Devolution and Community Empowerment Bill means in practice and how its reforms may affect both retail tenants and landlords.

We explore how charities will need to manage their marketing activities and supporter consent once the secondary legislation takes effect.

We break down the case of AB v Grafters Group Ltd and explore some key lessons for employers.

At the Future of Retail: Risk & Resilience Conference 2025, leading voices explored the challenges and opportunities shaping the sector.

We explore the upcoming changes to UK accounting standards, offering practical guidance on how retailers can prepare for the new rules.