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Customer service is no longer enough. Any business can give great customer service at one point in time, but your customers’ loyalty and spending is determined by the before, during and after. The overall customer experience.

Do you really know what is going on in your business and how it feels to be a customer? Are you confident that all areas of your business are delivering consistently excellent service in line with your customer charter?

Mark Rathbone, partner and head of corporate in Liverpool, told BBC Radio Five Live recently that increased investment in freight infrastructure is as important to the North West as high-speed passenger transport. Here’s what he had to say:

Writing for the Financial Times (22nd August), former Chancellor George Osborne called on Theresa May to “reboot” the Northern Powerhouse and give the go ahead to HS3.  

Brabners Head of Corporate Liverpool, Mark Rathbone spoke to BBC Radio 5 Live this week following former Chancellor George Osborne’s call for the government’s commitment to back Crossrail North.

Private equity firm Rockpool has invested £5m into workwear manufacturer Wearwell UK in a deal advised on by Brabners Corporate Finance.

The buy-in-management-buy-out (BIMBO) sees Richard Wright, former vice president of international workwear supplier Kwintet, join the Staffordshire-based business as its new chief executive.

London-based Rockpool operate across a range of sectors including fashion, technology and utilities.

Commercial law firm Brabners has been awarded the Investor in Customers (IIC) Gold accreditation for delivering exceptional levels of customer service.   

The award follows a rigorous independent assessment by IIC, the customer experience agency, where the business was benchmarked across four key areas. This includes understanding and meeting clients’ needs, delighting clients and creating loyalty.

Senior Associate and Head of Corporate in Preston, Nicola Whittle is amongst one of the finalists at this year’s Enterprise Vision Awards. Nicola was kindly nominated by one of her clients who suggested Brabners should feature in the best Professional Services category.

The Enterprise Vision Awards have been created in association with the women's business network Pink Link Ladies Ltd who operate female business networks throughout the North West.

Brabners are delighted to have been nominated as ‘Best Legal Firm’ at the Specialist Finance Introducer Awards 2017 with corporate partner, Andrew O’Mahony heading the nomination.

The SFI awards recognise, reward and celebrate the best and brightest of the UK Specialist Finance Sector.

Furniture maker Tetrad, based in Preston for almost five decades, has been recently acquired by a NorthEdge Capital – backed counterpart.

Established 45 years ago, Tetrad specialises in the manufacture of quality sofas, chairs and stools and has annual turnover of £17m. Following the takeover by Belfield Furnishings, products will continue to be made at the Swan Street facility, using the finest materials available and will be sold through the existing sales channels.

Commercial law firm Brabners has advised NF Football Investments Limited on its acquisition of Nottingham Forest Football Club in a deal approved by the Football League.

NF Football Investments, led by Evangelos Marinakis, owner of Olympiacos Football Club in Greece, and business partner Socrates Kominakis, will acquire the entire share capital of Nottingham Forest Football Club for an undisclosed sum.

The deal provides an exit for current chairman Fawaz Al Hasawi, who has owned the club since 2012.

Solicitors from our Dentistry team, including team head Nicola Lomas, will be at the Dentistry Show, NEC Birmingham on 12 and 13 May 2017 and also the British Dental Conference & Exhibition, Manchester Central from 25 to 27 May 2017.

Nicola will be speaking at the Dentistry Show about the legal process of buying a dental practice. You can hear her presentation on 12 May at 13.30pm in the Business Skills Workshops area.